These Terms and Conditions (“Terms”) govern your use of THAC Kitchen (“Business”) and its related services, including but not limited to our website, mobile application, and any other platform where our services are offered. By accessing or using our services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our services.
1. Acceptance of Terms
1.1 By using our services, you agree to be bound by these Terms and any additional terms and conditions that may apply to specific services offered by the Business.
1.2 We reserve the right to modify, revise, or update these Terms at any time without notice. Your continued use of our services following any changes constitutes your acceptance of such changes.
2. Food Ordering and Delivery
2.1 Our Business facilitates the ordering and delivery of food from our partner restaurants, chefs, or food providers (“Partners”). We do not prepare or handle the food ourselves.
2.2 The availability of food items, pricing, and delivery options may vary depending on your location and the specific Partner.
2.3 We strive to provide accurate information about the food, pricing, and delivery times, but we do not guarantee the accuracy of such information.
3. Ordering Process
3.1 You may place orders through our website or through email. You agree to provide accurate and complete information when placing orders.
3.2 Once your order is placed, you will receive confirmation via email. Please review your order details carefully.
3.3 We reserve the right to refuse or cancel orders for any reason, including but not limited to unavailability of the food item, pricing errors, or suspicion of fraudulent activity.
4. Payment
4.1 Payment for orders can be made through various payment methods, including cash on delivery, credit/debit cards, digital wallets, or other payment methods supported by the Business.
4.2 You are responsible for ensuring that your payment information is accurate and up-to-date. We are not liable for any errors or discrepancies in payments.
5. Delivery
5.1 We will make reasonable efforts to ensure timely delivery of your orders. However, delivery times may vary depending on factors such as traffic conditions, weather, and order volume.
5.2 You are responsible for providing accurate delivery information. If the delivery cannot be completed due to inaccurate information provided by you, you may be charged additional fees.
6. Cancellation and Returns
6.1 Cancellation or returns for orders will be governed by our Cancellation and Return Policy, which can be found on our website.
7. Privacy
7.1 We collect and process your personal information in accordance with our Privacy Policy, which can be found on our website.
8. Intellectual Property
8.1 All content, logos, trademarks, and other intellectual property displayed on our services are the property of the Business or its licensors and may not be used without permission.
9. Limitation of Liability
9.1 We shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our services, including but not limited to loss of data, profits, or goodwill.
10. Governing Law
10.1 These Terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai.
11. Contact Information
11.1 For any questions or concerns regarding these Terms or our services, please contact us at [Your Contact Information].
By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.